Return & Refund Policy

1. Eligibility for return or replacement

Contact us if an item is damaged in transit, defective, incorrect, missing from the shipment, or materially different from what was ordered or advertised.

Reporting window: [MERCHANT TO COMPLETE]. Return request period: [MERCHANT TO COMPLETE].

2. Evidence and product condition

We may ask for your order number, clear photographs, a description of the issue, and an unboxing video where reasonably required for transit-damage or missing-item verification. The absence of a video does not automatically remove rights available under law.

• Keep original packaging where reasonably possible.
• Do not unnecessarily use an item after identifying a problem.
• Return included accessories where applicable.

Opened or used fragrance products may not qualify for a discretionary change-of-mind return for product-integrity reasons, subject to applicable law. Faulty, incorrect, or materially misdescribed items are assessed separately.

3. Shipping, replacement and refund process

For an accepted request caused by a damaged, defective, incorrect, or materially misdescribed product, return-shipping arrangements are [MERCHANT TO COMPLETE]. Once approved, a replacement may be arranged subject to stock. If unavailable, an eligible refund may be offered.

Approved refunds are sent to the original payment method where applicable. COD refund details will be requested privately and securely. Refund initiation timing: [MERCHANT TO COMPLETE]. Banks and payment providers may need additional processing time.

4. Cancellations and undeliverable orders

Orders may be cancelled before dispatch subject to the actual fulfilment process; after dispatch, cancellation may not be possible. Cancellation timing and COD re-shipping rules are [MERCHANT TO COMPLETE]. No penalty applies unless it is disclosed, configured, and legally appropriate.

5. How to request support

Send your order number, name, registered phone or email, issue description, and relevant photos or video.

6. Consumer rights

Nothing in this policy is intended to limit rights available to consumers under applicable Indian law.