Privacy Policy

1. Who we are

Brand: Scent Labs
Legal business name: [MERCHANT TO COMPLETE]
Address: [MERCHANT TO COMPLETE]
Privacy email: scentlabscorporation@gmail.com

2. Information we collect

Depending on store configuration and your activity, information may include your name, phone, email, billing or shipping address, order details, and support communications. Device and browsing information may include IP address, browser details, cookie identifiers, interactions, and referral information.

Payments are processed through the checkout’s payment providers; Scent Labs may not receive complete card details.

3. Why information is used

• Process payments, orders, delivery, and updates.
• Provide support and verify COD orders where required.
• Prevent fraud, improve the website, and meet legal obligations.
• Send marketing only where permitted or consented to.

Marketing emails include an unsubscribe option. To opt out of WhatsApp or SMS marketing, reply with an opt-out request. Transactional order messages are not treated as advertising.

4. Ecommerce, providers and cookies

The official store is powered by Shopify, which may process information to provide ecommerce services. Actual payment, shipping, communications, analytics, and advertising providers: [MERCHANT TO COMPLETE AFTER VERIFYING STORE CONFIGURATION].

Depending on configured consent tools, essential, functional, analytics, or advertising cookies may be used. Cookie preferences should be managed through the controls available on the official store.

Information is shared only as needed for fulfilment, payment, delivery, customer service, analytics or advertising where configured, security, and legal compliance.

5. Retention, security and your rights

Information is retained only as reasonably necessary for orders, accounting and tax duties, support, legal requirements, and fraud prevention. Reasonable administrative, organisational, and technical safeguards are used, but no system can promise absolute security.

Where applicable, you may request access or correction, update inaccurate details, withdraw marketing consent, request deletion where legally available, or raise a grievance.

The store is not intentionally directed to children. Some providers may process information outside India, subject to applicable requirements.

6. Privacy and grievance contact